Aung Kyaw Htut
Customer Service Representative
Dubai,Dubai
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with strong customer relationship management for fast-paced industries.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
HTK 3 Brothers Co., Ltd. (Family Owned Business)
Yangon , Myanmar
2023.02 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales & Marketing Executive
Advantis Myanmar (Hayleys Group)
2023.07 - 2024.04
- Win, retain and develop Business Customers through sales 'hunting' activity, correctly assessing the prospective account as Profitable, Significant or Strategic in order to secure winning bids
- Maximize sales growth from customers through the development of new sales, product marketing, and customer support strategies; and achieving specific volume growth targets in the assigned area(s) of the business
- Build rapport and trust with customers by being informed about customer's business and the market and support customer retention through collaboration with all resources including our Pricing teams, Team Leaders, other sales channels, and Station Management
- Recommend solutions based on customer needs by using industry knowledge
- Use networks within the various Sales channels and networks to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs
- Perform all aspects of the sales process and input & update all relevant activities utilizing CRM daily.
Pricing and Networking Executive
Advantis Myanmar (Hayleys Group)
2023.07 - 2024.04
- Coordinate with internal teams including Sales, Operations, and Finance, as well as vendors to source pricing and freight information
- Align with the sales team to source prices, assist with quotations and respond to opportunities by sourcing pricing and providing deal coordination support
- Maintain strong relationships with vendors (shipping lines, airlines, international agents, trucking companies, other logistics companies) to obtain updated pricing and freight info
- Coordinate and problem solve with carriers, forwarding companies, and other entities to ensure successful deliveries of customer cargo
- Actively participate, advise and help make decisions in selection of carriers
- Maintain SharePoint documents linked to proper location (rates, cost changes, forwarders reports, general info)
- Ensure that all information being conveyed by the customer to the internal teams is accurate - delivery addresses, pricing, cross, references, packing, special instructions etc
- Implementation of standardized processes and follow up of procedures, guidelines.
Business Development Executive
Vestal Shipping Services Co.,Ltd
Ho Chi Minh City
2022.02 - 2023.01
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Streamlined internal processes within the business development department, reducing inefficiencies and increasing productivity among team members.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Overseas Logistics Sales Intern
Seven Seas Logistics JSC
2021.06 - 2022.01
- Responsible for sales and business development of new import & export air and ocean services
- Called on local, regional and national level customers
- Plan the most appreciate route for shipments, taking account of the perishable or hazardous nature of the goods, cost, transit time and security
- Partner with carriers and contractors to negotiate and obtain lower pricing
- Supply FCL/LCL rate quotes to vendors and agents
- Arrange cargo bookings with carriers, customers and overseas agents
- Assist customers with questions, complaints, requests, tracking and tracing of their shipments.
Import Container Delivery Intern
Myanmar International Terminal Thilawa
2020.10 - 2020.11
- Complete internship at Myanmar Port Authority (MPA) in October,2020 with specialized knowledge of port related procedures/processes including vessel calling, terminal operation, electronic documentation, container/cargo logistics, dry port operation, customers clearance at port.
Education
Bachelor Of Engineering - Electrical And Electronics Engineering
Myanmar Maritime University
Yangon, MyanmarBachelor of International Business - International Business And Logistics
Vietnam Maritime University
Haiphong City, Vietnam07.2022
Supply Chain Excellence - Supply Chain Management
Rutgers University-Coursera
Online01.2022
Skills
- Enthusiastic Work Ethic
- Exceptional Interpersonal Skill
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Development
- Attention to details
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Building rapport
- Sales expertise
- Project management abilities
- Excellent Communication
Languages
Burmese
Bilingual or Proficient (C2)
English
Advanced (C1)
Vietnamese
Beginner (A1)
Personal Information
- Customer Service Representative
- Date of Birth: 10/24/99
- Nationality : Indian + Burmese
- Religion : Buddhism
References
- Mr. Thein Zaw
M.D of HTK 3 Brothers Co., Ltd
M: +95 9425018049
E : theinzaw@htkbrothers.com
- Mr. Mahen Panagoda
Head of International Freight(Advantis Myanmar)
M : +95 9403909916 (Whatsapp)
E : mahen.panagoda@advantis.world
- Ms. Amy Tho
General Director of Vestal Shipping Services Co., Ltd.
M: +84 77 8456244 (Zalo)
E : amy.tho@vestalshipping.com.vn
- Dr. Nguyen Minh Duc
Dean of International School Of Education (VIMARU)
M: +84 79 7076561
E : ducnguyen@vimaru.edu.vn
Timeline
Pricing and Networking Executive
Advantis Myanmar (Hayleys Group)
2023.07 - 2024.04
Sales & Marketing Executive
Advantis Myanmar (Hayleys Group)
2023.07 - 2024.04
Customer Service Representative
HTK 3 Brothers Co., Ltd. (Family Owned Business)
2023.02 - Current
Business Development Executive
Vestal Shipping Services Co.,Ltd
2022.02 - 2023.01
Overseas Logistics Sales Intern
Seven Seas Logistics JSC
2021.06 - 2022.01
Import Container Delivery Intern
Myanmar International Terminal Thilawa
2020.10 - 2020.11
Bachelor Of Engineering - Electrical And Electronics Engineering
Myanmar Maritime University
Bachelor of International Business - International Business And Logistics
Vietnam Maritime University
Supply Chain Excellence - Supply Chain Management
Rutgers University-Coursera
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