Florina Tomoiaga

My main responsibility is leading a team of 10 sales representatives for a yearly 50M € customer portfolio and my activity is structured in four main areas:

• support team development;
• keep sustainable and qualitative customer relationship;
• ensure an efficient management of the order book;
• reporting activities.

To deep dive, my main professional practices include:

• developing and optimizing the working skills of each group member by offering guidance, support and sharing the knowledge already acquired to achieve the set objectives; applying effective communication techniques, sustaining a harmonious collaboration between all departments, ensuring the sales department activity runs smoothly by keeping a favorable working climate.
• analyzing and preserving long term liaisons with all the customers and strategic partners, providing feedback to all departments involved in a proactive manner, solving any issues related to customer, deliveries, order entry details, reclamations; participating actively in meetings with the customers and finding the optimal solutions related to each situation.
• monitoring the booking volume level versus capacity, following up the purchase orders status, surveying periodically the overdue amounts and examining with the customers blocking points, solutions and payment plan.
• setting up, sustaining and providing daily, weekly and monthly sales reports, including the department’s KPI’s results (delivery performance, quality deliverables, customer satisfaction).

My main responsibility consisted of handling my assigned customers portfolio and my activity was driven by two main areas:

• daily interaction with my assigned customers and other departments in the company

reporting to my direct superior

The pillars of my activities were:

• daily communication with my customers by providing price offers, order acknowledgements, orders status in production, solutions to the customers various requests such as urgent material needs (AOG); permanent collaboration with other departments to maximize results.
• handing my superior daily and upon request sales reports reflecting my assigned customers booking volume level and revenue versus capacity, orders status, payment status; asking for support and guidance from my superior where the complexity of the topic exceeded my level of competence.

My main job description tasks included invoicing and delivering the orders to the customer and my activity was categorized in two main areas:

• daily interaction with the other departments in the company and with the sales team;

reporting to my direct superior

My activities comprised:

• organizing the daily material deliveries to my assigned customers portfolio, issuing shipping paperwork sets for each delivery (invoicing orders using the company’s programs, customs import export necessary documentation as per incoterms; complying with each customer’s shipping requirements based on notes in the technological chart.
• following up orders in production by daily reporting, contributing to the monthly targets achievement; providing the logistics director the reports based on which weekly transportation trucks were organized: dedicated trucks, consolidated shipments, sea containers (FCL, LCL).

Main responsibilities:

• coordinating a team of 6 persons by offering guidance, support, training plan, activities scheduling
• developing business strategies to increase the company’s profitability by optimizing the inflow and outflow of the products to generate quick turnover and margin, monitoring cashflow
• communicating and negotiating with the suppliers, analyzing the price offers, placing orders, assuring the levels of stock are fulfilled
• monitoring the selling process (directly from the store or through deliverables)
• assuring on time response to the customers, on time delivery and quality products
• expanding the business sector and complexity of the products as to respond positively to the customers' needs
• daily, weekly and monthly activity reporting provided to my superior