SHIRLEY PURA TITO
Quezon City
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
16
16
years of professional experience
Work History
Restaurant Administrative Assistant
NORWEGIAN CRUISE LINE
11.2020 - Current
- Responsible for all Restaurant department administrative duties.
- Assists the management team with communication and coordination with other departments on the ship.
- Responsible for compiling, reviewing and maintaining files for time sheets.
- Provides support to the Restaurant Manager and the restaurant staff by ensuring that the assigned administrative duties are completed properly and in a timely fashion, which ensures the proper operation of the office.
- Assists with other clerical functions as needed (processing crew sign off/sign on paperwork, sorting crew mail on embarkation day and stocking Restaurant Manager’s office with supplies, etc.)
- Maintain departmental file system for easy reference
- Handles all correspondence accurately and maintains confidentiality of sensitive documentation/information
- Process, publish and distribute schedule, reports, documents and interoffice mail as directed by Restaurant Management
- Maintains the daily calendar monitors project deadlines for the Restaurant Manager.
Claims Administrator
ARCH GLOBAL
11.2022 - 07.2023
- Primary point of contact for travel insurance customers during the claim process
- Help customers understand the claims process by phone or email
- Review the claim and work with the claimant to make sure all necessary documents have been submitted
- Follow up with the customers or travel agents for missing documents
- Prepares the claim for adjudication by a claims examiner
Benefits System Administrator
WILLIS TOWERS WATSON
05.2021 - 10.2021
- Supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration.
- Provide operational/transactional support including, record keeping, transition processing, and managing other transactional-based services. Transaction-based works are typically received through a predefined system or on a predefined schedule.
- Responsible for upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high level of client satisfaction.
- Works closely with Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s).
Restaurant Steward
NORWEGIAN CRUISE LINE
09.2019 - 11.2019
- Responsible for providing support to the Buffet and Crew Mess during service and ensuring cleanliness of the areas at the completion of service.
- Responsible for beverage and table maintenance in an assigned station of the buffet as directed by the management.
- Perform side work such as silverware roll-ups, emptying trash, and stocking/cleaning Beverage station.
General Accounting Ops Associate
ACCENTURE
06.2019 - 09.2019
- Performs month end close activities as part of the Financial information Analyst team.
- Validates all system modules are closed for all companies, making sure all Journal entries are posted and released within a given timeframe prior to the actual closing of the General Ledger.
- Responsible for closing the General Ledger during the month end close.
- Uploading of Financial Information through various system for consolidation.
Quality Assurance Analyst
ACCENTURE
06.2014 - 08.2015
- Perform audits, provide feedback/coaching and document findings using required audit process/procedures to ensure delivery is consistent and at par with client standards.
- Review, confirm and report compliance with process/procedure requirements and delivery methodology.
- Act as point of contact for policy/procedure updates and all quality issues and questions.
- Performs quality analysis, is capable of identifying root causes, and can create relevant action plans to improve and sustain performance.
- Conducts regular calibration sessions with the Operation team to ensure alignment in the understanding of new process updates and how transactions are evaluated based on the Quality Guidelines.
- Coordinates with the Operations Team to discuss leading indicator findings, brainstorm on action plans and follow-up on the status of implemented action item.
- Ensure quality standards are met by creating error trend analysis and proposing immediate and relevant action plans to improve and sustain performance.
- Generating, reviewing and distributing of required QA reports.
- Maintain knowledge and adherence to quality policies and procedures to meet internal and external expectations and standards.
- Facilitates training and perform other duties as required.
Customer Advocate
ACCENTURE
01.2014 - 06.2014
- Updates member profiles in the system to capture inbound Member requests like name, address and date of birth change, cancellation of membership, billing method/mode set up.
- Provides accurate and timely response to member’s questions and concerns related to application, membership maintenance and billing inquiries using a secured messaging tool.
- Adapts procedures, processes and techniques to meet the more complex position requirements
- Ensures department and customer needs are met
- Escalation of critical issues to Team Lead.
Data Analyst
ACCENTURE
02.2013 - 01.2014
- Enters claims data into system while interpreting coding and understanding medical terminology in relation to diagnoses and procedures.
- Processes various types of claims, adjudicates for allocation of deductibles, co-pays, co-insurance maximums and provider reimbursements.
- Follows adjudication policies and procedures to ensure proper payment of claims.
- Make decision whether release, withdraw, or pend claims.
Search Engine Optimization Staff
INTERFACE TECHNO PHIL INC.
11.2011 - 02.2013
- Setting up campaigns for lead generation (Linkedin, Facebook.)
- Create keyword research for sites, including meta-tags, title, tags, and description.
- Monitor search engine ranking in Google search engine.
- Incorporate Link building techniques such as directory submission, social bookmarking, blog commenting, forum posting, blog posting and other link building strategies.
- Perform other tasks as assigned by the management.
Data Registration Specialist
KMC Mag Group Inc. /Search Fanatics (Home-Based)
05.2011 - 11.2011
- Responsible for site’s registration.
- Performs various SEO/link building techniques such as profile links, YouTube commenting, blog commenting, articles submission, social bookmarking and web directory submission.
Service Crew/Cashier
Tropical Hut Food Inc.
12.2009 - 05.2010
- Provide friendly courteous, polite and helpful customer service.
- Achieve sales goals through product recommendations to customer.
- Assisted with the flow of customer by taking food and beverage orders.
- Ensure foods order are correct prior serving to the customer.
- Cash handling and end of day revenue reconciliation and applicable paperwork.
Education
Technical Vocational - Cookery
Miriam College
05-2019
Bachelor of Science - Information Technology
Quezon City Polytechnic University
04-2011
Secondary -
Judge Juan Luna High School
03-2007
Primary - undefined
Torro Hills Elementary School
01.2003
Skills
- Customer service skills
- Data entry
- Computer proficiency
- Strong problem solver
- Documentation and recordkeeping
- Office management
- Quality assurance
- Report generation
- Administrative support
- Time management
- Microsoft Excel
- File organization
Timeline
Claims Administrator
ARCH GLOBAL
11.2022 - 07.2023
Benefits System Administrator
WILLIS TOWERS WATSON
05.2021 - 10.2021
Restaurant Administrative Assistant
NORWEGIAN CRUISE LINE
11.2020 - Current
Restaurant Steward
NORWEGIAN CRUISE LINE
09.2019 - 11.2019
General Accounting Ops Associate
ACCENTURE
06.2019 - 09.2019
Quality Assurance Analyst
ACCENTURE
06.2014 - 08.2015
Customer Advocate
ACCENTURE
01.2014 - 06.2014
Data Analyst
ACCENTURE
02.2013 - 01.2014
Search Engine Optimization Staff
INTERFACE TECHNO PHIL INC.
11.2011 - 02.2013
Data Registration Specialist
KMC Mag Group Inc. /Search Fanatics (Home-Based)
05.2011 - 11.2011
Service Crew/Cashier
Tropical Hut Food Inc.
12.2009 - 05.2010
Primary - undefined
Torro Hills Elementary School
Technical Vocational - Cookery
Miriam College
Bachelor of Science - Information Technology
Quezon City Polytechnic University
Secondary -
Judge Juan Luna High School
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